TERMS & CONDITIONS

TREATMENTS

CANCELLATIONS

The following terms apply to all appointments

At least 48 hours notice is required if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.
Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, the treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. Late Arrivals may unfortunately result in reduced treatment time. Therefore out of respect for other clients and the therapists, please make sure you arrive on time for your treatments. Otherwise, you will have to wait depending on the time allocation for the treatment or your treatment will be rescheduled to an alternative time.
As I am unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.
How to cancel or change your appointment: Cancellations should be made by calling or messaging me on 07920 558 119. If you are cancelling outside of normal salon operating hours - you may cancel by email but this should be followed up by telephone during salon operating hours.

MY RIGHT TO CANCEL

If a therapist is not available to carry out your treatments through circumstances beyond our control, I reserve the right to transfer the booking to an alternative date. In unusual circumstances I may need to cancel your booking. In the event that I cannot fulfil your appointment, I will contact you by telephone - where possible.

PAYMENT

I can accept cash, card or Paypal payments. All payments for treatments and products must be made in full on the day of purchase.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this Website.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason authorise payment to us I will not be liable for any delay or non-delivery.

TREATMENT COURSES

Courses consist of 3-6 treatments and are only valid for ten months respectively from the date of purchase. Courses must be paid for in full on the date of purchase. No credit is given under any circumstances. Missed sessions, appointments cancelled without providing a minimum of 48 hours notice and appointments amended three or more times will be considered as used sessions. Please note that refunds are not available in such circumstances.

GIFT VOUCHERS

Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred.
Your voucher must be presented on the day of the treatment and handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.
Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. NB: Vouchers are non-transferable and only redeemable against treatments.

MY RIGHTS

I reserve the right to action the following changes:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that I shall not be liable to you or any third party for any modification to or withdrawal of the Website
Change the conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website and/or our services.

REFUNDS (TREATMENTS)

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me. I will try my utmost to resolve any problems.

YOUR FILE – DATA PROTECTION

You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers. Please refer to our Privacy Policy for further details on how we store and use your personal information.

CHILDREN

Please understand that I cannot accommodate for children under 12 - unless supervised by an adult during your treatment.

Any person under the age of 16 wanting to receive a treatment must be accompanied by an adult and provide a written consent from their parent or guardian.

I will treat all your Personal Information as confidential. I will keep it on a secure server and I will fully comply with all applicable UK Data Protection and consumer legislation. Please refer to our Privacy Policy for further details on how we store and use your personal information.

WEBSITE

1. OVERVIEW

This agreement describes the terms and conditions that govern your use of this website.
Before you become a user of this website, you must read, agree with and accept all of the terms and conditions contained in this agreement and our policies, including our Privacy Policy (Policies). You agree that the Policies, which may change from time to time, form part of this agreement. These terms, conditions and Policies are referred to collectively as Website Terms. By accepting this agreement you agree to be bound by all the Website Terms.
We may, at our sole discretion, vary or modify the Website Terms from time to time. The amended Website Terms will be posted on this website. Any subsequent access to, or use by you, of this website will constitute an acceptance of these Website Terms as they appear at that time.
Except as specifically permitted under the terms of this agreement, these Website Terms cannot be amended except in writing signed by you and us.

2. INFORMATION & CONTENT

The content and format of this website may be changed by us at any time, without notice, in our absolute discretion.
This website included information and content provided by third parties (Third Party Information). We do not verify Third Party Information, which may not be complete, timely or accurate for your purposes. We make no representation or warranty of any kind as to the accuracy, timeliness or completeness of Third Party Information, nor do we endorse any Third Party Information.
This website includes information and content developed by us (Our Information). You acknowledge and agree that:
(a) Our Information is intended only to provide a summary of the relevant subject matter and its brevity could lead to misinterpretation;
(b) while we use all reasonable endeavours to ensure that Our Information is up to date, this is not always possible due to the fast moving nature of internet technology; and
(c) Our Information may include certain errors, omissions or outdated information from time to time.
You should not rely on Our Information as your exclusive or primary source of information. You should not use Our Information to replace advice given by a qualified professional. To the extent permitted by law, we do not warrant the accuracy or timeliness of Our Information and no responsibility can be accepted for those who act on Our Information without first consulting us and obtaining specific advice.

3. SECURITY

We do not guarantee the security of this website. We do not warrant that access to this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks to satisfy your own requirements.
Should you leave this site via a third party link, you acknowledge that:
(a) you do so at your own risk;
(b) the content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by us; and
(c) the link does not represent any endorsement by us of the products or services offered on the linked site.

4. INTELLECTUAL PROPERTY

All intellectual property rights in this website, including any information, software and tools accessed via this website, will remain vested in us.
You may not copy, reproduce, modify, reverse engineer, disassemble, decompile, transmit or communicate to the public this website, or any information, software and tools accessed via this website.

5. CONFIDENTIALLITY & PRIVACY

Any communication or material sent by you to this website by electronic mail or otherwise, including any data, questions, comments or suggestions, are and will be treated as non-confidential, except to the extent that any such communication or material or any part of it comprises personal information as defined in any applicable privacy laws.
We respect your privacy. Our Privacy Policy applies to any personal information collected by us from users of this website.

6. OUR LIABILITIES

Subject to any applicable law:
(a) we give no warranties, and you have no other rights, apart from those, if any, expressly set out in these Website Terms; and
(b) all implied conditions, warranting and rights are excluded.
Without limiting paragraph 6.1, to the extent permitted by law, we do not give any warranty of reliability, quality, fitness for purpose, merchantability or accuracy, not accept any responsibility arising in connection with any errors in, or omissions from, the information, software or tools provided on or by this website.
Where any condition, warranty or right is implied by law and cannot be excluded, we limit our liability for breach of that implied condition, warranty or right:
(a) in connection with the supply of goods, to an one or more of the following, as we may determine: the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the costs of replacing the goods or of acquiring equivalent goods or the payment of the costs of having the goods repaired; and
(b) in connection with the supply of services, to one of the following, as we may determine: the supplying of the services again or the payment of the costs of having the services supplied again.
Subject to paragraphs 6.1 and 6.3, we are not liable to you in contract, tort (including negligence), under any statue or otherwise for, or in respect of, any:
(a) indirect or consequential loss or damage; or
(b) loss of profits, sales, turnover, reputation, production, anticipated savings, goodwill, business opportunities, customers, software or data, whether of a direct, indirect or consequential nature, suffered by you or any other person and arising out of any breach or other act or omission in connection with these Website Terms.
Subject to this paragraph 7, our total and aggregate liability in contract, tort (including negligence), under statute or otherwise for, or in respect of, any direct loss or damage arising out of an breach or other act or omission in connection with these Website Terms will not exceed the total amount paid by you for use of this website.
You acknowledge that we have engaged a third party to manage this website on our behalf (Third Party Website Manager) and to the fullest extent permitted by law, you must not make any claim or commence any proceeding against that Third Party Website Manager in connection with your use of this website.